For Self-Led Adventures
We get it, life happens! You will be sent a link to manage your booking, including rescheduling or cancellations.
Noting that cancellations made with less than 2 hours notice will be subject to a $50 cancellation fee, and "no-shows" without communication will be invoiced for payment in full/no refunds.
For Appointment-Booked Hosted Adventures
We get it, life happens! You will be sent a link to manage your booking, including rescheduling or cancellations.
Noting that cancellations made with less than 2 hours notice will be subject to a $25 cancellation fee, and "no-shows" without communication will be invoiced for payment in full/no refunds.
For Pre-Scheduled Hosted Adventures
We get it, life happens!
Refund requests made more than 7 days prior to the program delivery start date will be refunded in full.
Refund requests made within 7 days of the program delivery start will be refunded at 50% of the cost. No refunds will be offered within 48 hours of the program start.
Program sessions missed for personal non-emergency reasons will not be rescheduled or refunded.
For adventurers paying per session, please communicate with us if you need to miss a session for any reason. If you miss a session and we don't hear from you in 5 days, we will open up your spot to the waitlist in order to keep the table full and the storyline going for the other adventurers.
If you have any questions about a reschedule or cancellation, please contact us!
For Community Events
If you can no longer attend a community event, please contact us to let us know so we can extend an invite to someone on our waitlist!
If you are not a Supporting Community Member and have paid a drop-in rate, we will issue a refund up to 2 hours prior to the event start time.
For Youth Programming
We get it, life happens!
Refund requests made more than 7 days prior to the program delivery start date will be refunded in full.
Refund requests made within 7 days of the program delivery start will be refunded at 50% of the cost. No refunds will be offered within 48 hours of the program start.
Program sessions missed for personal non-emergency reasons will not be rescheduled or refunded.
For adventurers paying per session, please communicate with us if you need to miss a session for any reason. If you miss a session and we don't hear from you in 5 days, we will open up your spot to the waitlist in order to keep the table full and the storyline going for the other adventurers.
If you have any questions about a reschedule or cancellation, please contact us!
For PD Day Camps
We get it, life happens!
If refunds for camp programs are required for any reason, a $25 admin fee will apply.
Refund requests made within 7 days of the PD Day Camp will be refunded at 50% of the cost. No refunds will be offered within 48 hours of the program.
Programs missed for personal non-emergency reasons will not be rescheduled or refunded.
If you have any questions, please contact us!
For Birthday Parties & Special Events
We take a 25% deposit to hold the date.
Deposit is fully refundable up to a week in advance of your party date.
After a week and up to 48h it would be a $50 cancellation fee.
Within 48h of the event it would be non-refundable.
